About
The Phonograph Shop is a small, family run business, specializing in reproduction and original parts for hand-cranked record players (Victrola, talking machines, phonographs, gramophones and graphophones). We are located in Midland, NC USA.
Hours of Operation and Contact Information
ThePhonographShop.com is available 24 hours a day, 365 days a year. We strongly encourage you to leverage the website for all orders as there are procedures in place to ensure an enjoyable experience.
We can be reached for general information/questions regarding parts and how-to information via the contact form. We do not accept email, text, social media or phone orders under any circumstances. All of our available parts are listed on this site.
Please keep in mind that this is our night job/hobby. Our goal is to give you the most professional service possible but within the constraints of our normal day jobs.
Shipping Policy
- Order Processing Time
Orders are typically processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please note that shipping times may vary, and it can take up to 2 weeks for domestic deliveries.
- International Shipping
We offer worldwide international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
Please note that international shipping times may vary, and it can take up to 2 months for international deliveries.
- New Main Springs
For orders that include new main springs, please note that it can take up to 7 days to manufacture these items. This additional time will be factored into the overall shipping time.
- How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow [48] hours for the tracking information to become available.
We use the same tracking information that you do, so the tracking updates you see are what we receive as well.
International Customs
It is the customer's responsibility to understand their country's local customs charges and procedures. The Phonograph Shop takes no responsibilities in this regard, nor do we have any influence over these officials.
Main Spring Policy
Installation of main springs can be hazardous if not performed correctly with proper tooling and experience. For this reason, The Phonograph Shop, LLC is not responsible for personal injury when performing main spring procedures. If you are not experienced, please educate yourself, leverage one of our Certified Resources or contact The Phonograph Shop.