All of our available items are on the website. If we are out, please utilize one of the reputable suppliers on our Resources page. We leave out of stocks items on the website as a resource for identifying needed parts.

Original Parts:

Original parts are available as we find and process them. We do run out frequently, but we will update the website as soon as we have more available.

Reproduction Parts:

We do have vendors make our parts but most are made in house. We try to keep up with demand but fall short sometimes, typically due to a vendor issues, such as, going out of business or raw materials being unavailable. If a reproduction part shows out of stock it will be resupplied at some point.

Suggest a Part:

Feel free to suggest a part to add to the inventory. We make new parts based on demand and feasibility.

Orders are typically processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. That said, we do take personal time which may impact this estimate. Be patient as this is our night job.

Main Springs:

For orders that include new main springs, please note that it can take time to manufacture these items, as they are all made in house. This additional time will be factored into the overall shipping time. We post lag times at the "Add to Cart" Button for all new main springs but keep in mind this is an estimate based on current demand and not a guaranteed commitment.

High Shipping Costs:

We do not have extremely sophisticated shipping software, so it gets confused from time to time trying to package unalike items or excessively large orders or if we have a dimension entered incorrectly. We examine every order to see if we can reduce/refund shipping for our customers. We do not make money on shipping, what we pay is what you pay.

Package Routing:

You are provided the same tracking information we are, if your package is taking an unusual path, we assume the carrier knows best.

Lost Packages:

Start by contacting the provider with the tracking number. We will not entertain replacements until the package is lost for 2 weeks within the USA or 3 months internationally. We have yet to have a package not make it to its destination.

Customs Fees:

It is the customer's responsibility to understand their country's local customs charges and procedures. The Phonograph Shop takes no responsibilities in this regard, nor do we have any influence over these officials. The Phonograph shop will not misrepresent a package to save customers the expense of the fees.

Refunds, Returns, and Exchanges:

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

Damaged Items:

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Availability for Phone Calls:

Brian has a demanding day job and often works long hours. For this reason and manufacturing parts he is incredibly hard to get on the phone. If you have questions about parts, try using our Facebook Group (The Phonograph Shop). The collective experience there is unmatched and the reason the group was created.